Privacy policy

In accordance with the provisions of current legislation on the protection of personal data, we inform you that your data will be incorporated into the processing system belonging to ACREOS,whose registered office is located at POLE D’ACTIVITES CENTRE MOSELLAN 57340 MORHANGE .

Within the meaning of Article 4.7 of the RGPD, M. Eric Piersonthe manager of the SAS is responsible for processing personal data collected on the website M. Eric Pierson determines goals and of the processing operation(s).

ACREOS data collection for several needs explained below: analysis of website consultation behavior, sales operations, after-sales service and commercial canvassing. Some data are collectedes automatically. You will be scrupulously informed in advance. Other data collections are required by law and/or regulation (e.g. for invoicing purposes), while others are of strategic or commercial importance and require your prior consent.

ACREOS ensures in each case to comply with regulations, whose requirements range from simple information to obtaining your prior consent.

  1. Automatically collected data

    In accordance with current legislation and regulations, we automatically collect certain information when you browse our site. These data are as follows:
  • device and browser used
  • IP address
  • the date and time of your browsing
  • your browsing history

To ensure that this data collection is authorized by the regulations, we provide you with the following
opposition mechanism by updating your contact preferences in the “my account” section of our website or by contacting customer service. This feature can be used on all browsers and all types of terminals (including smartphones and tablets). Contact us by this link if you have any problems using this mechanism.

In accordance with regulations, we also inform you that :

  • The data collected is not cross-referenced with other processing (customer files or statistics on visits to other sites, for example).
  • The data collected in this way is used only to produce anonymous statistics.
  • We do not track your browsing on other websites.
  • The IP address collected does not provide a geolocation more precise than the scale of a city:
    • This data will not be kept for longer than 13 months from the date of your first visit.
    • raw traffic data associated with an identifier must not be kept for more than 13 months.

Any collection of data beyond that required for statistical purposes requires your prior consent, unless it is based on another legal basis.

2. Data collected when creating your customer account and when placing an order

In order to create your account and access the order process, you will need to provide us with your company information as well as contact information, which is considered personal: your name, contact details (email and postal address and telephone number), bank details. The legal basis for this collection and processing is based on article 6.1.b of the
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).) .

3. Data collected when you contact customer service

You may provide us with personal data when you contact customer service, so that we can process your requests. Here again, the legal basis is Article 6.1.b of the RGPD. The legal basis for this collection and processing is based on article 6.1.b of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).) .

In accordance with current regulations, ACREOS informs you that data will be kept for the period strictly necessary for processing, in accordance with local regulations. For example, in accordance with French law, we are obliged to keep payment and billing information for a period of 10 years.

ACREOS informs that it will process data in a lawful, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. This is why ACREOS undertakes to take all reasonable steps to ensure that inaccurate information is deleted or rectified without delay. An agent ACREOS may need to contact you by telephone to ensure that the information provided is correct.

ACREOS process your data in order to fulfil its contractual obligations for printing your order and managing your customer account. Without this data, we may not be able to invoice the services ordered.

In accordance with Articles 15 to 22 RGPD, regarding the data we hold on you, you have the following rights:

– right of access (article 15 of the RGPD)
– right of rectification (article 16 of the RGPD)
– right to erasure (article 17 of the RGPD)
– right to limit processing (article 18 of the RGPD)
– right to data notification: rectification, erasure, restriction (Article 19 of the RGPD)
– right to data portability (article 20 of the RGPD)
– right to object (article 21 of the RGPD)
– right not to be profiled ( (article 22 of the RGPD)

You may exercise these rights by sending your request to the following postal address ACREOS POLE D’ACTIVITES CENTRE MOSELLAN 57340 MORHANGE or to the following e-mail address Any request to exercise a right must be accompanied by a copy of a valid proof of identity to enable us to ensure that the request is made by from legitimate holder of the data concerned. You may also contact the relevant supervisory authority (CNIL) to make any complaint you consider appropriate.

ACREOS informs you that it can a transfer data when necessary (e.g. to subcontractors such as graphic designers and/or workshops or carriers such as DHL, TNT, UPS, and La Poste).

This transfer of data will be carried out in compliance with the guarantees, measures and rights provided for by current legislation on the protection of personal data and in accordance with this privacy policy.

The length of time we keep your data varies according to the state of the law and, when constraints are less severe, according to the recommendations of the CNIL and our needs. For example, we are legally required to keep invoices for a period of 10 years. Billing data is therefore kept for 10 years.

6.1. Cookie information :

For statistical and display purposes, this site uses cookies. These are small text files stored on your hard disk to record technical data about your browsing. Some parts of this site cannot be used without accepting cookies.

6.2. Purpose of cookies used :

We use cookies from the following services: Google Analytics. The data and statistics we collect through these cookies are used for the sole purpose of improving the quality of our services.

  • Google Analytics: is used anonymously to improve the user experience on our website and provide you with intuitive navigation.
  • Zendesk: is a software program that makes it easy to communicate with you, by displaying a dialog window in the bottom right-hand corner of our page.

These data are not communicated to any third party whatsoever.

6.3. Your choices concerning cookies :

You can choose at any time to express and modify your wishes with regard to cookies, by the means described below.

You can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender. You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal. For more information, see “How to exercise your choices, depending on the browser you use”.

6.4. Acceptance of cookies :

The registration of a cookie in a terminal is subject to the user’s will, which can be expressed and modified at any time, free of charge, through the choices offered by the user’s browser software. If you have accepted the storage of cookies on your terminal, the cookies integrated into the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. They can only be read by the sender.

6.5. Refusing cookies :

If you refuse to accept cookies on your terminal, or if you delete the cookies stored on your terminal, you may not be able to use certain functions. This would also be the case if we – or our service providers – were unable to recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet. Where applicable, we decline all responsibility for the consequences linked to the degraded operation of our services resulting from the impossibility of recording or consulting the cookies necessary for their operation and which you would have refused or deleted.

How do you exercise your choices depending on the browser you use?

To manage cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will tell you how to modify your cookie preferences.

Please click on the name of your browser to access the corresponding help menu:

You can also set your browser to send a code telling websites that you do not wish to be tracked. (“Do No Track” option).

Please click on the name of your browser to access the corresponding help menu:

This privacy policy was updated on 1er septembre 2023. From time to time, ACREOS may make changes to its privacy policy and update it on its website. You will be informed of any updates to this information by means of easily identifiable inserts on our website and/or by e-mail.